Affective computing (emotion AI)

Affective computing is a branch of artificial intelligence that deals with the simulation, recognition, and analysis of human emotions. It is an interdisciplinary field that combines psychology, cognitive science, neuroscience, and engineering. The goal of affective computing is to build systems that can automatically detect and respond to the emotions of users. This can be … Read more

Surprise and delight

Surprise and delight is a customer service strategy where businesses go above and beyond to exceed customer expectations. The goal is to create a memorable experience that will keep customers coming back. This can be done in a number of ways, such as sending a handwritten thank you note, throwing a party for loyal customers, … Read more

Categories CRM