The Kano Model is a tool used to help assess customer satisfaction. It is based on the idea that there are three types of customer requirements: those that are expected, those that are liked, and those that are delighted. The Kano Model can be used to map out these three types of requirements, and help … Read more
A sock puppet is a fake online identity. A sock puppet account is created for the purpose of deception. The term sock puppet is often used to refer to a false identity used for the purpose of deception or fraud. Sock puppets are commonly used to create false reviews or to manipulate online polls. They … Read more
The “Facebook Like” button is a feature on the social networking website Facebook that allows users to show their approval of a certain content item or page. When a user clicks the “Like” button, a story is generated in their friends’ news feeds about the liked content. What happened to Facebook like button? The Facebook … Read more
The blogosphere is the online community of bloggers, consisting of all the blogs and blog posts on the Internet. The term “blogosphere” is also used to refer to the collective influence of all bloggers. Who coined the term blogosphere? The term “blogosphere” was coined by Jorn Barger in 1997. He used the term to refer … Read more
Hosting (Web site hosting, Web hosting, and Webhosting) is the business of housing, serving, and maintaining files for one or more Web sites. Hosting companies provide space on a server they own or lease for use by their clients, as well as providing Internet connectivity, typically in a data center. Web hosts can also provide … Read more
Godwin’s law is an Internet adage which states that “as an online discussion grows longer, the probability of a comparison involving Nazis or Hitler approaches 1”. The law was coined by Mike Godwin in 1990 as a satirical comment on the tendency for online discussions to devolve into flame wars. Godwin’s law is often cited … Read more
