The term “Wikinomics” is a combination of the words “wiki” and “economics”. It was coined by Don Tapscott and Anthony D. Williams in their book Wikinomics: How Mass Collaboration Changes Everything. Wikinomics is the study of the economic impact of collaborative technologies, such as wikis. It encompasses the analysis of how these technologies are changing … Read more

Customer feedback loop

A customer feedback loop is a process whereby customer feedback is collected and then used to improve the product or service. The feedback loop typically consists of four steps: 1. Collect customer feedback. This can be done through surveys, customer interviews, or focus groups. 2. Analyze the feedback. This step involves looking for patterns and … Read more

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