Service level

A service level is an agreement between a service provider and a customer that specifies the minimum acceptable level of service. The agreement may include a description of the service, the service levels, and the metrics by which the service levels will be measured. What does a 95% service level mean? A 95% service level … Read more

Digital signal X

A digital signal is a signal that has been encoded into a digital format. This can be done using a variety of methods, such as Pulse Code Modulation (PCM) or Delta modulation. Once the signal has been digitalized, it can be transmitted using a variety of methods, such as twisted pair cables, optical fibers, or … Read more

Common carrier

A common carrier is a person, company, or organization that transports goods or people for any member of the general public, without discrimination and often without charge. The term is most often used in reference to transportation companies, such as airlines, railroads, and trucking companies, but it can also refer to utility companies, Internet service … Read more

CPE device

A CPE device is a customer premises equipment device that is used in conjunction with a network service, such as a broadband or VoIP service. CPE devices can include routers, modems, set-top boxes, and other equipment that is required for the customer to use the service. What is the difference between CPE and router? CPE … Read more

Telephony Application Program Interface (TAPI)

The Telephony Application Program Interface (TAPI) is a Microsoft Windows API that provides computer telephony integration and enables PC-based applications to control telephony functions and to communicate with telephone systems. It was first introduced in 1992. TAPI can be used to develop applications that perform outbound and inbound telephony calls, as well as to develop … Read more