Proactive / reactive chat

Proactive / reactive chat refers to the ability of a chat software to initiate or respond to a chat session automatically, based on certain triggers or conditions. This can be useful in customer service or support scenarios, where a customer may be waiting for a response to a question or issue. By automatically initiating or responding to a chat session, the chat software can help to speed up the resolution process.

What is a proactive conversation?

A proactive conversation is a conversation in which the customer initiates contact with the company in order to discuss a problem or potential issue. This type of conversation allows the company to address the issue before it becomes a bigger problem.

Proactive conversations are important because they allow companies to build better relationships with their customers. By addressing problems early, companies can show their customers that they care about their satisfaction. This can lead to repeat business and positive word-of-mouth.

Is chatbot a reactive agent?

A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, chatbots are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.

Reactive agents are computer programs that act in response to events. They are commonly used to automate tasks or processes. Reactive agents can be used to create chatbots.

How do I send a proactive message to bot framework?

In order to send a proactive message to bot framework, you will need to use the bot builder SDK. Within the bot builder SDK, there is a method called 'SendProactiveMessage', which will allow you to send a message to a user.

The 'SendProactiveMessage' method takes in a few different parameters, the most important of which are the 'recipientId' and the 'message'. The 'recipientId' is the id of the user that you wish to send the message to, and the 'message' is the message that you wish to send.

It is important to note that in order to use the 'SendProactiveMessage' method, you will need to have a valid user id. User ids can be obtained through the 'GetUserData' method, which is also part of the bot builder SDK.

Which method is called when creating proactive messages for Microsoft teams bot?

There are a few methods that can be used when creating proactive messages for a Microsoft Teams bot. One method is to use the 'conversations.createOrGetDirectConversation' method. This method will create a direct conversation between the bot and the user, and will return a conversation ID that can be used to send proactive messages.

Another method that can be used is the 'conversations.openConversation' method. This method will open a new conversation with the user, and will return a conversation ID that can be used to send proactive messages.

A third method that can be used is the 'conversations.getConversationMembers' method. This method will return a list of all the members in a given conversation, which can be used to send proactive messages to all members of the conversation.

What is proactive in customer service?

Proactive customer service is a term used to describe a customer service strategy that is focused on being proactive in addressing customer needs and concerns, rather than waiting for customers to contact the company with problems or questions.

There are a number of different ways to be proactive in customer service, but some common methods include:

- Monitoring customer feedback channels (e.g. social media, online reviews, etc.) and proactively addressing any negative feedback or concerns that are raised
- Conducting regular customer surveys to identify any potential issues or areas of improvement
- Implementing customer service technologies that allow you to proactively monitor customer interactions and identify any potential issues (e.g. live chat, customer service software, etc.)

The goal of proactive customer service is to prevent customer problems or issues from happening in the first place, rather than waiting for customers to contact the company after something has gone wrong. By being proactive, you can often resolve issues before they become major problems, and improve the overall customer experience.